Shipping Method and Charges
We use UPS to ship most orders within the continental United States. Shipping charges will be added to your order as follows:
- $100 or less - $5.00
- $101 or more - 10% of total order
Due to size and/or weight, certain items will require an additional oversize surcharge. This charge is listed in the product description and is in addition to the standard shipping charges listed above.
Portland Store Pick Up
If you chose Portland Store Pick Up as your delivery option when you placed your order we will notify you as soon as it is ready.
Orders that have not been picked up within 30 days of notification will be dismantled or returned to stock. We will then refund your money or issue you an in-store credit for the full amount minus a 20% Restocking Fee.
Multiple Lead Times
Orders containing products with different lead times will ship as they become available. If you wish to have all products shipped together please call our Customer Care Team. Exceptions include:
- Light bulbs without fixtures
- Shades without fixtures or fixtures without shades
- International orders
- Partial fulfillment of a single order (we will not send you three when you ordered four)
Change of Address
If you need to change your ship-to address please reach out to our Customer Care Team immediately. In some situations orders that have already shipped can be re-routed. However, shipping carriers often charge additional fees for rerouting which we will pass on to you.
Orders Returned To Schoolhouse Due To Failed Delivery
In the event that your order is returned to us due to its inability to be delivered we will notify you within one business day.
A return to sender scenario as listed above can incur all new shipping charges. As Schoolhouse Electric & Supply Co. is not responsible for these additional expenses it is important that you verify you’re shipping address upon receipt of your Sales Order Confirmation. If you notice any errors with your address, name, or contact information, please contact us within one business day so that we can correct it.
If we have not heard back from you within 30 days of reaching out your order will be dismantled or returned to stock. We will then refund your money or issue you an in-store credit for the full amount minus a 20% Restocking Fee.
Special Oversize Shipping Quote
Some of our oversize items require an individual shipping quote as we cannot ship them at the rates listed above. Bulky orders with items too large to be dependably and economically shipped by UPS will be shipped with a freight carrier. If this is the case, one of our sales representatives will contact you with a shipping quote for approval prior to finalizing your order and payment.
In-Home Furniture Delivery
Please call for an in-home delivery quote for all Extended Lead Time furniture. Price varies depending upon the level of service you require, the item(s), and destination.
We do offer international shipping. For your convenience, we include all customs fees, import duties, and taxes up front so there are no surprises later. Simply input your address upon checkout and we’ll calculate the total cost for getting your order from our door to yours.
If you have any questions, please contact our Customer Support Team and we will be happy to assist you. Please note: International Orders are non-returnable and subject to our Order Changes & Cancellation Policy found here.
You will be notified via email when we ship your order, and we will provide you with the UPS tracking number.