Your satisfaction is very important to us.
If a returnable product fails to meet your expectations within 30 days of its delivery, has not been installed, and is still in its original condition we will gladly refund the item once it has been returned to us.
However, should you choose to make a return Schoolhouse Electric & Supply Co. is not responsible for any additional shipping costs and your initial shipping charges are non-refundable.
Items that are not eligible for return are listed as such under Details on individual product pages.
Please examine your products immediately upon delivery to ensure that they are what you expected to receive when you placed your order. If something is damaged or missing you have 5 business days from its delivery to notify us in order to receive a replacement. Claims made outside of this window will be denied.
If we have made a mistake or you receive an item that is damaged and/or defective, we would be happy to return and replace your product at no additional cost to you.
Whenever possible, refunds for returned items will be given in the manner in which they were purchased (i.e. credit card, gift card, and cash). If the original form of payment is not available we will issue an in-store credit that is good for up to 1 year from the return date.
Refunds for items shipped back to us will be made no later than 10 days after we have received them.
HOW TO MAKE A RETURN
In Store & Phone Orders: Before returning any items, please contact our Customer Support Team by email at CustomerSupport@schoolhouse.com or by phone at 1-800-630-7113.
Our associates will then assign you a Return Number and guide you through our process to ensure a quick and accurate refund or replacement. Products returned without a Return Number will be charged a 20% processing fee.
Web Orders: Request a Return
Please note that once you have received your Return Number you have 14 days to send your product(s) back. Items received later than this may be subject to additional processing fees or returned to you.
Refunds for returned items will be given in the manner in which they were purchased (i.e. credit card, gift card, cash) or issued an in-store credit. Refunds for items shipped back to us will be made no later than 10 days after our factory has received them.